Terms of service

Effective Date: 25.07.2025
Website: https://www.dubaichocolate.hk
Operated By: SteadyGo Limited (HK Business Registration No.: 77778739)

1. Introduction
Welcome to DubaiChocolate.hk (“we,” “our,” or “us”), an online platform operated by SteadyGo Limited, a Hong Kong-registered trading and supply chain company. These Terms of Service govern your access to and use of our website and services, including the purchase of chocolate and related products from our online store.

By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility
You must be at least 18 years of age or the age of legal majority in your jurisdiction to use this site and purchase from us. By using this site, you confirm that you meet this requirement.

3. Orders and Payment
All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order at our discretion.

Payments must be made in full before orders are processed and shipped.

Accepted payment methods include major credit cards, PayPal, or other listed gateways.

4. Product Information & Allergens
We aim to ensure that all product information, including ingredients, descriptions, and images, is accurate. However, we cannot guarantee that your device’s display of colors accurately reflects the product color.

Important: Some products may contain nuts, dairy, soy, or other allergens. It is your responsibility to read labels and inquire before purchase.

5. Pricing
All prices are listed in HKD and include applicable taxes unless stated otherwise. Prices are subject to change without notice, but changes will not affect confirmed orders.

6. Shipping & Delivery
We offer local and international shipping options. Delivery times vary depending on location and shipping method selected.

Estimated delivery dates are not guaranteed.

We are not responsible for delays caused by customs, weather, or courier issues.

7. Returns & Refunds
Due to the perishable nature of chocolate, we do not accept returns unless the product is damaged or defective upon arrival.

If you receive a damaged or incorrect product:

Contact us within 48 hours of receipt.

Provide photo evidence of the issue.

We may offer a replacement or store credit at our discretion.

8. Account Registration
To place orders, you may be required to register an account. You are responsible for maintaining the confidentiality of your login information and for all activities under your account.

9. Intellectual Property
All website content, including logos, product photos, design elements, and text, are the property of DubaiChocolate.hk or its licensors. You may not copy, modify, distribute, or use any content without our written permission.

10. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services.

Our liability for any direct damages shall be limited to the amount paid for the product in question.

11. Governing Law
These Terms are governed by the laws of Hong Kong SAR. Any disputes arising out of or in connection with your use of our services shall be resolved under the exclusive jurisdiction of the courts of Hong Kong.

12. Changes to Terms
We may update these Terms of Service at any time without notice. Continued use of the website after changes implies your acceptance of the updated terms.

13. Contact Information
For questions or concerns, please contact us:

SteadyGo Limited (Operator of DubaiChocolate.hk)
Phone: +852 3001 1161
Email: admin@steadygo.trading
Packages & Mail: Suite 1204, 12th Floor, Eastern Harbour Centre, 28 Hoi Chak Street, Quarry Bay, Hong Kong.